Refund Policy

We want you to be happy with your purchase. If a Pro plugin is not right for you, you get your money back.

14-day money-back guarantee

• Ask for a refund within 14 days of your purchase and we refund you in full.
• No questions asked, although we would love to hear how we could do better.
• The guarantee applies to every Pro plan: single site, multiple sites and unlimited sites.

How to ask for a refund

1. Email support@softiconai.com from the address you used to buy.
2. Tell us the product name. An order or license number helps if you have it.

What happens next

Payments are handled by Freemius, Inc., so the refund goes back to your original payment method through Freemius. It usually shows on your statement within 5–10 business days, depending on your bank. After the refund the license is cancelled and the Pro plugin stops receiving updates.

After 14 days

Purchases older than 14 days are not normally refunded. If something is wrong with the plugin, write to us anyway and we will do our best to fix it.