Is there a video tutorial?
Yes. The step-by-step tutorial shows the whole process in about 80 seconds, for WooCommerce products and for any page.
Which file types can I use?
GLB (recommended, a single file) and glTF. To place models in a room on iPhone and iPad, the viewer converts the GLB automatically.
Why does the plugin allow GLB and glTF uploads?
WordPress does not allow these file types by default, so the plugin adds them to the list of allowed uploads for users who can already upload files. This is the only server-side change it makes.
Why can’t I see the “View in your room” button on my computer?
Augmented reality needs a phone or tablet with a camera and AR support. On other devices the button stays hidden, and visitors can still rotate and zoom the model.
How do hotspots work?
A hotspot is a numbered point on the model with a label and an optional text. Add one by clicking Add hotspot and then clicking on the model. It stays on that spot when visitors turn the model, fades when it is behind the model, and its text opens on hover, click or keyboard focus. Turn off Always show labels to show only the numbers until a point is opened.
Does it work with WooCommerce?
Yes. With WooCommerce active, each product gets a 3D model tab. Add a model there and a View in 3D button appears under the product images, opening the model in a popup. Developers can change the button text with the softicon_model_viewer_wc_button_text filter.
How large should my model be?
Keep files small for fast pages, ideally under 5 MB. Compress textures before you export the model.
Does it work with my theme?
Yes. The block works with any theme. It also supports wide and full alignment, so it can stretch across the page in themes that allow it.
Does the plugin collect any data?
From your visitors: nothing. The 3D viewer sets no cookies, tracks no one and sends nothing anywhere.
From you, the site admin: only if you say yes. After activation, the plugin asks once if you would like to opt in. Click “Skip” and nothing about you or your site is ever sent; the plugin works exactly the same either way.
If you click “Allow & Continue”, this is shared with us through Freemius, the service we use to manage our users:
- Your profile: your first name, last name and email address.
- Your site: the site address, title and language, and an anonymous site ID (a one-way code made on your site, so the same site is not counted twice).
- Versions: your WordPress, PHP and Softicon Model Viewer versions.
- Plugin events: when the plugin is activated, deactivated, updated or deleted.
We never collect your posts, pages or models, anything about your visitors, or the list of your other plugins and themes.
Why we ask: to email you about security fixes and important new features, to know which WordPress and PHP versions we must keep supporting, and to learn what to improve.
Changed your mind? Click “Opt Out” under Softicon Model Viewer on the Plugins page and nothing more is sent. To have your data deleted, email us at softiconai@gmail.com.
When you deactivate the plugin, a short form asks why. Answering is optional (“Skip & Deactivate” is always there). If you choose a reason, it is sent only when you delete the plugin. If you never opted in, only the reason and the anonymous site ID are sent, never your name or email.
The opt-in is a small built-in client (vendor/fs-lite/fs-lite.php) instead of the full Freemius SDK. It connects to wp.freemius.com and api.freemius.com and nowhere else. If your server is not allowed to reach Freemius, your browser sends the same opt-in to wp.freemius.com instead, and Freemius sends you back to the plugin’s page.
Is it really free?
Yes. Every feature, including augmented reality, is free. There is no Pro version and no account to create.
How do I get support?
Send an email to softiconai@gmail.com and we will get back to you as soon as we can. You can also post in the support forum. Please tell us your WordPress version, your theme and, if possible, share a link to the page or the model file.